Frequently Asked Questions

Should an item supplied by us be damaged or out of order in any way please use our contact form immediately and send us a message. The form can be found here: To the contact form

We will create a return label for you and of course a new product for you send.

Please note that this only applies to products that are already in their original, unworn condition are defective and the damage was already present at the time of delivery.

For all other damage, please contact our complaints service via the complaint form. You can find it here: To complaint form

If you have received an incorrect product, please contact us immediately with the following Information:

• Your order number
• The product you received and the item number
• Which product did you receive instead?
• Image of wrong product if possible

As soon as we have received the information, we will take care of your request and try to solve the problem to your satisfaction as soon as possible.

If you would like to use a discount code, please enter it in the "Discount code or gift card" field in the checkout, or use the discount link. The discount will then be applied automatically. Discount codes are only valid once and cannot be combined. Discount codes do not apply to discounted or limited edition products. Bundle products, United in Humanity items and Ryzon gift cards are also excluded from discount codes. (Corresponding information is displayed in the shopping cart).

If you have a gift card code, enter the code in the "Discount code or gift card" field in the checkout. Your updated total will then be calculated automatically. Gift cards once purchased cannot be credited. Please note:

If you have paid with a gift card, the amount will be refunded to the gift card in the event of a return.

For refunds where a gift card has been used, the amount of the gift card will be refunded first.

The receipt of your order will be confirmed by email.

We will send you a confirmation email when your order is shipped. The link is in this email stored for shipment tracking.

If something is missing from your order, please contact us immediately with the the following information to ensure that we resolve this for you quickly and efficiently can:
Your order number and name of the product you did not receive. As soon as we die information, we will take care of your request and try to solve the problem to be resolved to your satisfaction as soon as possible.

Don't worry, because there is still a good chance that we will restock the product receive. In principle, unfortunately, we cannot give you any precise information as to when and whether a item will be available again. However, we are happy to send you a reminder as soon as your item is back in stock. You can use the "Notify me" button to store that we will inform you automatically as soon as the article is available again. Deposit for this simply your email address.

If you would like to receive more details about your product availability, you can also contact us contact via the contact form and we will try to help you as soon as possible.

Pre-order items have not yet arrived in our warehouse at the time of your order. However, as they are already on their way from our producers to us, you can purchase them in advance using the pre-order function. They will usually be shipped to you within a few weeks.

For technical reasons, pre-orders must currently be placed separately from regular purchases. Please go to checkout with your pre-order first and then order your in-stock products separately.

If you have any questions about your order or a waiting time of more than 21 days, you can contact our Customer Service Team at any time.

We will inform you by email as soon as your pre-ordered product is on its way to you.

We deliver to most countries served by our shipping partners, except Russia.

Please note that for deliveries outside the EU, import duties and customs charges will be applied by the respective local authorities. It is a legal requirement that we declare the full value of the contents of all shipments

Local import duties and taxes are collected by the supplier on behalf of the local customs authorities.

The following applies to Switzerland:
Since 08 August 2022 we offer you a webshop tailored to your needs. Product price and shipping costs already include the costs for customs and VAT of your country.

The following applies to the United Kingdom:
Since 14 May 2024 we offer you a webshop tailored to your needs. Product price and shipping costs already include the costs for customs and VAT of your country.

For shipping to Switzerland, please use our Swiss web shop. You can find it here: To the Swiss webshop

Here you have the option to pay in Swiss francs.

The prices shown in CHF already include all import fees such as customs or VAT duties. So you don't have to worry about anything anymore and the order will be sent to you delivered as if it were a domestic order.

We take care of the customs costs, the registration of the goods and all import-related issues.

If you have any further questions on this topic, you can simply fill out our contact form .

For shipping to the United Kingdom, please use our UK webshop. You can find it here: To the UK webshop

Here you have the option to pay in British Pounds.

The prices shown in GBP already include all import fees such as customs or VAT duties. So you don't have to worry about anything anymore and the order will be sent to you delivered as if it were a domestic order.

We take care of the customs costs, the registration of the goods and all import-related issues.

If you have any further questions on this topic, you can simply fill out our contact form.

If items are only temporarily out of stock, you can order them online Reservations. An estimated delivery date is then given there: If you option is not offered when purchasing your desired product, please contact our customer service . He will then give you possible options and provide more detailed information.

You can find our size table here. If you need help choosing a size, please contact us directly: To the contact page

 

We are always happy to be part of media reports or exciting content formats be. The following links will give you further insights into our company and our work.

• t3n.de: "Ryzon: How the sporting goods manufacturer scores compared to big brands"
• OMR Podcast: "So pushes Ironman winner Jan Frodeno sells his Ryzon brand in the millions"
• Murakamy Podcast: "About Corporate culture with Mario Konrad and Felix Erdmann from Ryzon"
• tri-mag.de: "The Ryzon story | A look behind the scenes the company"

We've been selling our products directly to you since day one. Without dealer margin we can offer you the best product at the best price. That means, for example: made from certified fabrics on carefully selected production sites in Europe. We ship worldwide - without detours to you. At Questions or problems, we are your direct contact and can individually cater to your wishes.

The fabrics for our products come mostly from selected, certified ones Knitting and weaving in Europe. We source a few materials from Asia, because we don't yet have comparable quality in Europe for certain products have found.
We are in close contact with the manufacturers and know them hence the exact origin of all our fabrics. In the meantime, we can also increasingly follow where the yarns of the materials come from - if not even themselves rotated by the fabric manufacturer.

RYZON was founded in Cologne in 2016. To this day, our headquarters and our flagship store are right in the heart of Cologne - and it should stay that way.
There are two more besides permanent stores in Munich and Girona (Spain). We are in other places in Europe always represented with temporary pop-up stores.
The majority of our Products are made in Europe. This creates a spatial proximity to ours Producers that we appreciate very much.

In 2016 Mario, Fabian and Markus founded RYZON. Read more about the history of the founding here. Since then, so much has happened and many like-minded people have joined the journey. You can find out who that is here under People behind the brand .

Our products represent a careful balance of functionality, comfort and demanding aesthetics. It is the result of extensive testing and constant Optimization. It is our aim to create new, highly functional sportswear every day to think and continue to raise standards through innovation and creativity. This also applies to responsible procurement and production. This we currently map most of it in Europe and can therefore do it at the same time a high quality in fit, processing and material of our products to guarantee.

We are part of the clothing industry - and are therefore in one of the greatest areas of tension of our time. But instead of the problem, we want a part be the solution. We want the development of premium sportswear with act in a way that is oriented towards the common good and make decisions every day that we can represent 100%. By taking responsibility for our actions take over, we want to work with you to change the sportswear industry for the better change. By raising awareness, maximum transparency and careful handling with resources – on a social, economic and ecological level.

What we already do

The way is long. But we go with full conviction. Step by step.

• Our clothing - and thus over 90% of the entire collection - is already Made entirely in the EU . By the applicable EU labor law allows us fair conditions in the production of our products and also guarantee short transport routes. benefit at the same time we are in close contact with our producers in Lithuania, Portugal, Romania, Italy, Czech Republic and Germany. A few accessories will Manufactured by our long-standing partners in Asia, as we have not had any yet could find comparable producers in Europe.
• Most of our fabrics are already sourced from certified suppliers European embroidery and weaving and therefore always know exactly where and how these are produced. Increasingly, we can do that too trace the origin of the yarns.
• Since 2020 we have been offsetting ours together with Climate Partner annual CO2 emissions from company operations. The includes direct emissions (electricity and heat generation, vehicle fleet, volatile gases) and indirect emissions from purchased energy, business travel and the Travel by employees ( more on CO2 neutrality at RYZON ). To further reduce our emissions, in June we 2022 changed the electricity provider for our headquarters in Cologne. We now obtain 100% from Polarstern Green electricity from hydropower .
• We offer a repair service for damaged ones RYZON products and actively extend the life of your Clothing.
• As part of our refurbished program, we work products with small flaws carefully and offer them at a discounted price at. In this way we give these products a new life together.
• With the profit from the sale of United in Humanity Collection we support social sports projects worldwide.
• We pack to ensure that your order is shipped as resource-efficiently as possible our products in reusable polybags made from 100% recycled plastic and use individually cut boxes.
• We see it as our obligation to use external resources as well as resource "employees" to be careful. we live one Corporate culture in which everyone: r according to their own possibilities and potential can develop. Paves the way to self-efficacy and satisfaction self-determined, flexible and free work.

The next steps

We have already been able to implement a number of small and larger projects and so do our part contribute to a better and fairer sporting goods industry. But there still is much more to do.

• To offer you maximum transparency about the origin of our products we are currently working on one together with retraced transparent supply chain . Find out where products come from and under what conditions they are made is from our point of view essential to raise awareness for the topic and in the long term bring about social change.
• Indirect emissions occurring outside the company, such as from the Production of raw materials and preliminary products, external logistics and the Use and disposal of products are not yet part of our climate neutrality. We are already working on the next big step go and in the future also the emissions from the production of our compensate products .

We, too, learn new things every day and approach new areas. if you If you have any questions or input on the subject of "corporate responsibility", please get in touch at any time at info@ryzon.net .