Repair Service

Each of our products is developed down to the last detail in Cologne, tested extensively and manufactured for you in close cooperation with our producers in Europe.

Should it ever happen that one of your Ryzon products shows a defect, we offer you our repair service within the EU. Often, there is no need to replace the entire product. Instead, it can be repaired by us. This way, we conserve resources together and ensure more sustainability in sports. If your repair is from outside the EU, please contact us at info@ryzon.net and we will find an individual solution together.

How it works

  1. Click the button below to register a product for repair. You will receive a free shipping label.
  2. Send us your freshly washed product with the shipping label. Please note that we do not repair unwashed products.
  3. We check the condition of your product.
  4. Your product will be repaired by us on site or by the manufacturer in Portugal.
  5. Once the repair is complete, we will send your product back to you free of charge.
Register your repair
Which products can I have repaired?

Products that you bought 60 days ago or less can now also be repaired. If an item can no longer be repaired, we will try to find another solution in consultation with you.

In principle, the repair service also applies to products that do not fall under the right of return. Unfortunately, we cannot repair the following products: socks, caps, hats and scarves.

What will this cost me?

If it is a product defect, we will of course assume the costs of the repair.

How long does the repair take?

As soon as your goods have arrived, we will inform you about the exact duration of the repair. As a rule, we need 2-4 weeks to process your repair. Please note that delivery time to and from our office is not included.

Do you offer a crash replacement?

Yes. If your RYZON product is so badly damaged as a result of an accident or fall that its function is impaired, you can use our Crash Replacement Service. We will replace your damaged RYZON product at discounted rates.

Please register your damaged product as a repair and describe the process that led to the damage briefly and precisely in the message field. We need this information as a reference point for examining your defective product. Our service team will then discuss how to proceed with you.

My defective product is a bit older. What do I have to consider?

For a repair, your order date must be after June 1st, 2021. If you would like to have an item repaired that you bought before June 1st, 2021, please send us an email with at least two pictures of your defect to the following email address: info@ryzon.net
Subject: Repair request order date before 06/01/21