Terms of service
§ 1 General Points
(1) These General Terms and Conditions (“T&Cs”) of:
Ryzon GmbH
Maastrichter Straße 45
50672 Cologne
E-Mail: info@ryzon.net
Managing director: Mario Konrad
Tax ref.: 217/5779/0723
VAT ref.: DE815625045
Registration: Cologne District Court, HRB 87124
(“RYZON”), as a party to the contract, apply to all orders placed in the international Online Shop at www.ryzon.net (“Online Shop”). The customer has the option of viewing, printing and saving these T&Cs in a readable format during the order process. The latest version of these T&Cs is also available at www.ryzon.net/policies/terms-of-service.
(2) All agreements between RYZON and customers in connection with an order are set out in writing in the purchase contract, the T&Cs and the order confirmation from RYZON (cf. section 3 (2) of these T&Cs). By placing an order, the customer agrees to be bound by the T&Cs applicable at the time of the order. Any T&Cs of the customer which contradict these T&Cs are not part of the contract. The text of the contract will be stored electronically by RYZON; however, for security reasons, once the order process is complete, this text can no longer be accessed by the customer. Nevertheless, the customer is free to print the web page showing the terms of the contract during the order process by using the print function in the browser. Registered customers with a user account may view, change and save their personal data, such as contact information, within their user account (“Your Account”) and they may view the status of their orders.
(3) The contract language is English. Any German terms that are used in this T&Cs are presented in italics and are only deemed for reference and convenience purposes.
§ 2 Offer
(1) The products displayed by RYZON on www.ryzon.net are offered for sale exclusively to persons or legal entities with full legal capacity to conduct business. Persons without legal capacity or with limited legal capacity to conduct business may only purchase the goods offered for sale with the involvement and permission of their legal representative.
(2) The illustrations in the Online Shop serve only to present the products and do not constitute a legally binding offer from RYZON; all information is subject to change and may contain errors.
§ 3 Agreements
(1) The order process begins when the customer places items offered for sale in the Online Shop in the virtual “Shopping Cart” and then proceeds to the virtual “Checkout.” By clicking the “Buy” button during the order process, the customer completes the order and signals to RYZON a legally binding intent to purchase the items in the Shopping Cart. Information entered by the customer prior to completing the order process may be changed at any time by using the editing functions (“Edit” and “Delete” buttons) incorporated in the order process.
(2) Once received, the customer’s order will be immediately confirmed (“Order Confirmation”). The Order Confirmation does not in itself represent a legally binding acceptance of the order by RYZON; rather, it merely informs the customer that the order was properly transmitted to RYZON. Nevertheless, an Order Confirmation may be associated with a declaration of contract acceptance (cf. section 3 (3) of these T&Cs).
(3) Orders are not considered accepted nor a contract established until: (i) an express declaration of contract acceptance (“Order Confirmation”) is issued; (ii) the merchandise is shipped and the customer is notified of shipment (“Shipping Confirmation”) or (iii) payment is requested (e.g. by cash in advance, bank transfer). If more than one of conditions (i), (ii) and (iii) above are met, the contract will enter into effect at the time the first condition is met. RYZON has three business days upon receipt of an order to accept a contract offer.
§ 4 Right of withdrawal
(1) In the following RYZON informs the customer on the statutory right to withdraw the contract. This information does not include contractually conferred rights beyond those guaranteed under statutory law. Commercial resellers, in particular, do not have a legal right of withdrawal.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right of withdrawal, you must inform us
Ryzon GmbH
Maastrichter Straße 45
50672 Cologne
Phone: +49(0) 221 30 19 77 2 - 3
Email: info@ryzon.net
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
For EU countries, United Kingdom and Switzerland the following applies:
If you cancel this contract, we will refund all payments we have received from you, minus delivery costs, immediately and at the latest within fourteen days from the day we received the returned goods. (We will retain the domestic delivery charges as a handling fee for our consulting services and to cover actual costs incurred). In the case of a full return, we will also refund the outbound shipping costs. With the enclosed return label the return shipment is free of charge for you.
For the repayment we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged for this repayment.
We can refuse the repayment until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier.
The bundle price is only valid if all products in the bundle are purchased. In the event that you return individual products from a bundle, we reserve the right to assess the price of the remaining products at the price in effect on the date of purchase.
The deadline is met if you send the goods before the period of 14 days has expired:
Active Ants Germany GmbH
Ryzon GmbH
Hoeschstraße 20
46284 Dorsten
We bear the cost of returning goods from EU countries, the UK and Switzerland. For any RYZON package shipped within the EU, you can easily and quickly process the return or exchange through our returns portal. If you want to register your return, please use your order number including the hashtag (#12345 for example). On the following pages you will be guided step by step to your return label.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
For returns from abroad the following applies:
For all deliveries outside the EU countries, the United Kingdom and Switzerland, you bear the direct cost of returning the goods.
Please send the goods back to us at your own expense with shipment tracking including the return bill to:
Active Ants Germany GmbH
Ryzon GmbH
Hoesch Street 20
46284 Dorsten
After reception of the goods we will refund the complete purchase price, including shipping costs. (Only valid for a return of the entire order).
The bundle price is only valid if all products in the bundle are purchased. In the case of returning individual products from a bundle, we reserve the right to assess the price of the remaining products in the amount of the price valid on the day of purchase.
End of Right of Withdrawal
(2) Model withdrawal form
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract.)
Ryzon GmbH
Maastrichter Straße 45
50672 Cologne
Email: info@ryzon.net
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
Ordered on (*)/received on (*)
Name of consumer(s),
Address of consumer(s),
---------------------------------------------------
Signature of consumer(s) (only if this form is printed on paper), Date
(*)Delete as appropriate.
(3) RYZON makes the following non-binding recommendations for handling the purchased goods during the withdrawal period as well as for returning the purchased goods in the event of withdrawal of contract. These recommendations are only suggestions and do not constitute conditions for exercising the right to withdraw the contract: The customer is asked to return the purchased goods to RYZON in a postage-paid package. RYZON will automatically send the customer a shipping label by email for this purpose, provided RYZON is responsible for the cost of the return.
The customer is asked to avoid damaging or soiling the purchased goods during the withdrawal period and, whenever possible, to return the purchased goods to RYZON in its original packaging including all accessories and package contents. If the original packaging is no longer available, appropriate packaging should be used to avoid damage in transit.
§ 5 Merchandise prices, shipping costs and accepted forms of payment
(1) All prices are inclusive of statutory value-added tax and plus any shipping costs and other costs incurred by the selected method of payment. For goods ordered via the online store, the prices of the day of the order apply. The prices are explicitly stated during the ordering process. The customer will also be informed about the amount of the shipping costs as well as any other costs arising from the selected method of payment during the ordering process.
FOR SWITZERLAND THE FOLLOWING APPLIES:
Since 08.08.22 we offer you a webshop aligned for you. The product price and the shipping costs already include the costs for customs and VAT of your country.
(2) Shipping costs
After successful conclusion of the contract it can take up to 48 hours until your package is shipped.
Excluding weekends and holidays.
| Country | Estimated shipping time | Shipping |
|---|---|---|
| Germany | 1-3 business days | €5.00 (free shipping from €150.00) |
| Switzerland | 2-4 business days | 10.00 CHF (free shipping from 150 CHF) |
| EU | 2-4 business days | €10.00 (free shipping from €150.00) |
| Rest of Europe | 4-8 business days | €24.99 |
| USA, Mexico, Canada | 5-8 business days | $20.00 USD (free shipping from 150 USD) |
| UK | 4-8 business days | €9.95 |
| Rest of the world | 5-10 business days | €19.95 - €38.95 |
For other countries please contact our support.
Please note that for deliveries outside the EU customs fees may apply.
(3) RYZON accepts payment by "Credit Card" (Master, Visa and Amex), "PayPal" and "Sofort-Überweisung"; RYZON reserves the right to exclude individual payment methods.
§ 6 Payment due date and order processing
(1) Any amounts billed by RYZON to the customer are generally, and unless otherwise stated in these T&Cs, payable strictly net on the effective date of the contract.
(2) Credit card payments are subject to the terms of use of Stripe Inc. • Stripe, Inc., 3180 18th Street, Suite 100, San Francisco, California, USA. Yo can find further information here.
(3) Payments by “PayPal” are subject to the “PayPal User Agreement” of PayPal (Europe) S.à.r.l. & Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. The User Agreement, which PayPal users must agree to in order to do business with PayPal (Europe) S.à.r.l. & Cie, S.C.A., is available at www.paypal.com. The goods will be shipped upon payment confirmation from PayPal. You can find the user agreement here.
(4) Invoices, credit notices and payment reminders, if necessary, will be sent to the customer exclusively by email.
§ 7 Right to deduct claims and withhold payment
(1) The customer may deduct claims against RYZON from amounts due only if said claims: (i) result from the same purchase contract; (ii) are legally enforced; (iii) are recognized by RYZON or (iv) are undisputed.
(2) The customer may exercise its right to withhold payment only in the case of a claim resulting from the same purchase contract.
§ 8 Retention of ownership
Ordered merchandise will remain the property of RYZON until such time as payment is received in full.
§ 9 DELIVERY
(1) Quoted delivery time frames are estimated lead times only. If the item is shipped as a parcel, delivery will take approximately 5 business days from the payment date unless otherwise indicated in the Online Shop.
(2) RYZON will ship ordered goods to the address provided by the customer either directly or via a contracted third party.
(3) If any items are out of stock and shipping is delayed as a result, RYZON will immediately notify the customer by email. In such cases, RYZON has the right to send partial shipments, provided this is reasonable for the customer. Any additional shipping costs resulting from partial shipments will be paid for by RYZON. The customer’s rights under statutory law remain unaffected.
(4) If RYZON is unable to ship the ordered goods through no fault of its own but because its own supplier has failed to meet its contractual obligations or if the items ordered by the customer are not available for longer than one month due to force majeure, RYZON may withdraw from the purchase contract. RYZON shall immediately notify the customer of any shipping difficulties. If RYZON withdraws from the contract, RYZON shall immediately refund any payments already made by the customer. Any additional customer rights under statutory law remain unaffected.
§ 10 Guarantees, warrantis and customr service
(1) The laws regarding guarantees (Gewährleistung) apply. If the delivered goods are defective, the customer has the legal right to ask the seller to either repair the defect or replace the product. However, RYZON may reject the customer’s choice if it involves disproportionate costs for RYZON. If RYZON fails to either repair or replace the product as selected by the customer or deems the request to be unreasonable, the customer has the right to: (i) reduce the purchase price; (ii) in the case of significant defects, withdraw from the contract and/or (iii) request damages.
(2) If the customer or third party contracted by the customer attempts to correct the defect itself but instead worsens the defect or causes more defects, RYZON shall not be liable for the defects.
(3) Any additional warranties (Garantien) offered by RYZON do not affect the customer’s legal rights with regard to guarantees.
(4) The contact information for the RYZON customer service department is as follows:
Ryzon GmbH
Maastrichter Straße 45
50672 Cologne
Phone: +49(0) 221 30 19 77 2 - 3
Email: info@ryzon.net
§ 11 Copyrights and commercial property rights
(1) The content of the website at http://www.ryzon.net/, including but not limited to text, graphics, photos, still images, animated images, audio recording and software (“Content”) is the (intellectual) property of RYZON, its licensees or content providers except where subject to third-party copyrights. Duplication, editing, translation or other modification of the Content, including the use of the Content, particularly on platforms such as www.ebay.com, are not authorized.
(2) Any displayed trademarks and brand names are the (intellectual) property of their corresponding owners.
§ 12 Liability
(1) RYZON is liable under the law unless liability is excluded under the following clauses.
(2) RYZON shall not be liable for breach of contract due to minor negligence, provided the breach does not result in injury to life, limb or health or does not affect warranties or claims under the German Product Liability Act (Produkthaftungsgesetz). This does not apply to liability for failure to meet contractual obligations without which fulfillment of the contract would be impossible and compliance with which the customer may reasonably expect.
(3) The terms of this section 12 also apply to breach of contract by vicarious agents of RYZON.
§ 13 Privacy policy
(1) All personal data provided by the customer (such as form of address, name, address, email) shall be collected, processed and saved by RYZON in strict compliance with the provisions of the German data protection laws.
(2) RYZON shall use the information provided by the customer to fulfill and process the customer’s order. The customer’s information will be provided to the shipping company contracted to deliver the goods if necessary. For payment processing purposes, RYZON may provide the customer’s payment information to the bank or payment service provider used by RYZON. Once the contract is fulfilled and the purchase price is paid in full, the customer’s information will be blocked for later use and completely deleted once the mandatory time frame for keeping the information in accordance with tax and commercial laws has passed.
Additional information regarding data privacy is provided by RYZON on its website at Datenschutz.
§ 14 Final provisions
(1) German law shall apply to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods. If the customer is a resident of another country than Germay, the laws of the country of residence may also apply in cases subject to mandatory consumer protection regulations.
(2) Should individual clauses of these T&Cs be or become legally invalid, this shall not affect the validity of the remaining clauses.
§ 15 Extra-judicial resolution as per VSBG
As of February 2017, a new regulation in the German law regarding alternative dispute regulation pertaining to consumers (VSBG) comes into effect. It provides that every consumer has the right to appeal to an extrajudicial arbitration board regarding disputes over a consumer contract if an amicable agreement between commercial entity and consumer cannot be found. Whether the commercial entity is obligated to participate in the extrajudicial dispute resolution is stipulated in the law.
We hereby explicitly declare according to § 36 (1) No. 1 VSBG that we are not obligated to and therefore not willing to participate in an extrajudicial dispute resolution before a consumer arbitration service (VSBG).
Conditions of participation in competitions:
Only natural people residing in Germany, Austria or Switzerland are eligible to participate in raffles.
Participants must be at least 18 years of age.
RYZON employees and affiliated companies as well as their relatives are excluded from participating in the competition.
Only the person who fulfills the conditions of participation and, in the event of winning, truthfully and completely provides the shipping information (name, address, telephone number, e-mail address, if applicable) may participate.
Each participant takes part in the competition only once. Any legal action is precluded.
